STORE POLICY
Because We Care
We founded Adeva Magic with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.
RETURNS
The Small Print
We hope you are happy with your purchase. However, if you are not completely satisfied with your order for any reason you may return it to us for a full refund or exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in an unused or unworn condition.
RETURN PROCESS
To return an item please contact us at adevamagic.co.uk or email info@adevamagic.co.uk to obtain a Return Merchandise Authorization (RMA) number and address. After receiving an RMA number place the item securely in its original packaging with the return form provided.
Adeva Magic Returns
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable shipping method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item(s), we will process your refund or exchange. Please allow at least 14 days from the receipt of your item(s) to process your refund or exchange. Refunds may 7-14 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Worn Items of clothing cannot be returned or exchanged
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Contacts or Info@adevamagic.co.uk
SHIPPING POLICY
What You Need to Know
Shipping Policy
Shipment processing time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on Sundays or bank holidays.
If we are experiencing a high volume of orders shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order you will be notified.
Shipment method & Estimated delivery time
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We currently do not ship outside the UK
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Shipment cost
Royal Mail Standard 3-5 business days
£1.99
Royal Mail Two Days 2 business days
£2.99
Delivery delays can occur.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We currently do not ship outside the UK
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.